Q & A

  • When are Check- in time and check-out time?

    Check in time is after16:00 and check out time is before 10:00 am.

  • Can I pay with my credit card?

    You can use the following credit cards.
    [Available credit cards]
    Visa, Mastercard, JCB, American Express, Diners Club, Discover, Union Pay

  • What amenities are there in guest rooms?

    [All rooms] face towel, bath towel, yukata, spa bath bag, brush, razor, tooth brush set, hand soap, washing foam, cleansing gel, herbal water (skin lotion), moisture gel (milky lotion), shave water

    [With bathroom] shampoo, conditioner, body soap

    All our skin care products are from Marks & Web.
    Marks & Web is a Japanese brand with superior safety using plant-derived materials, and is a product that is friendly to hair, skin and the environment.

  • Can I cancel it?

    We cannot accept a cancellation after 5 business days from the date of reservation.
    However, the deposit paid in advance is valid for one year from the reservation date, so you can make a reservation on another day within one year.
    If we cannot confirm the deposit within 5 business days after the reservation, the reservation may be cancelled.

  • Is there smoking an area?

    No, I am sorry but smoking is not permitted in the premises.